TERMS AND CONDITIONS

(ABN 38 869 549 565)

The following terms and conditions apply to all goods purchased via the web from I.T.Xperts.

DEFINITIONS OF TERMS:

"Customer" – means that the purchaser of the Goods is a person, business or company.
"Goods" (including Software) – means any products supplied to a Customer via the I.T.Xperts or its authorised agents.

ORDERS AND DELIVERIES

All orders placed through I.T.Xperts are subject to confirmation and acceptance by I.T.Xperts.

I.T.Xperts may vary prices, in the event of price changes or mistakes made by suppliers on reasonable prior notice to the customer. If I.T.Xperts requests payment for increased prices, the customer may cancel the order by giving notice to I.T.Xperts within 5 working days of the announcement of the increase.

A Courier authorised by I.T.Xperts will deliver the goods to the Customer to the address specified in the order, within the agreed time frame, subject to availability. Where the Goods are not available I.T.Xperts will notify the customer as soon as possible.

There must be either the Customer or Customer's authorised agent (with photo ID) to take receipt of goods.

Delivery times advised are estimates and I.T.Xperts will not be liable for any loss, damage or delay incurred by the Customer. Unless other arrangements have been made, I.T.Xperts will make part-deliveries, if, at placement of order, only some of the stock is available.

When placing an order via I.T.Xperts, we require a physical street address to expedite your delivery. Please also provide a land-line phone number. Delivery cannot be made to a Post Office Box.

PAYMENT

The price of all Goods to the Customer will be I.T.Xperts quoted price on invoice. This is the final price quoted on invoice and is inclusive of goods, taxes, shipping costs, or sales tax. Customers are advised our prices are regularly updated on I.T.Xperts, but are subject to change without notice.

If the customer does not have an account in place with I.T.Xperts, payment of goods is required prior to delivery to the Customer, unless otherwise agreed in writing by an authorised person of I.T.Xperts.

Payment can be made via credit card (Visa, Bankcard, MasterCard). Your order and credit card details are safe and secure, I.T.Xperts uses Thawte's Internet payment service gateway to provide a secure environment for the authorisation of credit card transactions over the internet. Confidential information including Customer credit card details are not stored at I.T.Xperts or anywhere on the Internet, the only access to this data is made by I.T.Xperts merchant bank. All personal and credit card information provided I.T.Xperts is also encoded using Secure Sockets Layer (SSL) technology.

In our efforts to stop credit card fraud and to protect our Customers the following is strictly adhered to:-

• I.T.Xperts records your IP address, the exact date and time of your order on our database.
• Repeated failure to obtain authorisation from the relevant credit card authorities may result in details of the transaction being automatically referred to relevant authorities.
• Further orders may be subject to random verification.
• Customer's shipping details will be verified using various means before goods can be forwarded to the customer.
• Any suspected fraud will be reported to the police and the credit card issuer.

INSPECTION, ACCEPTANCE, OWNERSHIP

Upon delivery it is the Customer's responsibility to inspect all Goods.

Once the Goods are delivered to the Customer and payment received, ownership will transfer to the Customer, and any responsibility of loss, theft or damage therein.

Until such time as payment is made to I.T.Xperts the goods will remain the absolute property of I.T.Xperts. Title of software remains with I.T.Xperts and/or the applicable third party licensor(s) at all times.

CANCELLATION, RETURNS AND REFUNDS

CANCELLATION OF ORDERS

To cancel orders an administration fee of 20% restocking fee is applicable, the remainder of the outstanding amount will be reimbursed by cheque or credit card refund.

GOODS, RETURNS AND REFUNDS Restocking fees will apply to items ordered incorrectly.
Any Goods delivered damaged (in transit), defective or incorrectly ordered, (up to 5 working days from the date of purchase) to a Customer are considered DOA (Dead on Arrival). In the case of DOA Goods, I.T.Xperts must be notified, either by phone, e-mail or in-writing, advising:

• Date of purchase
• Invoice number
• Serial number of the goods
• Description of fault, defect.

A Returns Authorisation Number (RA) will be issued by I.T.Xperts and must accompany all relevant paperwork. Any refunds will not be paid until such time as goods returned have been receipted in our warehouse and inspected.

Refunds will not be paid on goods that have been opened, damaged or soiled.

The RA number should be clearly written on an adhesive label and placed prominently on the outside of the shipping carton. We request that our Customer's do not write directly on the carton, but use the adhesive label. If the authorised RA number cannot be identified the Goods will be returned immediately at the Customer's expense.

Arrangements will be made to have the goods returned to either the I.T.Xperts warehouse or its authorised agent.

I.T.Xperts will credit or replace the goods within 10 working days of its receipt (exceptions to this may occur due to circumstances beyond I.T.Xperts control).

I.T.Xperts will not be liable for any damage or defects to Goods that have been caused by improper storage, warehousing or transport, or by neglect, abuse of improper use, installation, and maintenance of unauthorised repair of I.T.Xperts products.

NOTE: Some items on I.T.Xperts will be clearly marked "Not Returnable" this means that the item cannot be returned if unwanted or ordered incorrectly.

INFORMATION USAGE AND CUSTOMER PROTECTION

SECURE COMMUNICATION VIA ITXONLINE

All transactions on I.T.Xperts are encrypted using the SSL (Secure Socket Layer) encryption system. SSL codes information transferred between our Customer and the server and scrambles this information to any person/persons attempting to intercept this information.

Agents or contractors of I.T.Xperts who have access to your personal details and company information are required to keep the information confidential and not use it for any purpose other than to carry out the services they have been asked to perform on behalf of I.T.Xperts.

I.T.XPERTS PRIVACY AND SECURITY POLICY

I.T.Xperts is committed to protecting our Customer's right to their privacy. Therefore, information received from our Customer is used primarily to expedite orders and provide a faster and more efficient service.

DISCLOSURE TO THIRD PARTY

I.T.Xperts is committed at all times to protecting our Customer's privacy. We use the information gathered on our site to help make our Customer's online procurement experience as simple and efficient as possible.

CONSENT TO ITXPERTS BRISBANE BY OUR CUSTOMER

When using the I.T.Xperts website, the Customer's consents to the gathering and usage of information provided by them. Should, at any stage, I.T.Xperts make changes to its Privacy Policy, notification will be placed on our web site to keep our Customer's constantly informed. If you have any further queries regarding I.T.Xperts Privacy and Security Policy please contact our office. Email Address info@itxperts.net.au